Terms & Conditions

1. 30-DAY 100% CUSTOMER SATISFACTION GUARANTEE: You may return any item you buy from us for a full refund (less shipping and handling), provided you send it to us in its original packaging, in "like-new" condition within 30-days of the date of your purchase.
    
2. SHIPPING & HANDLING: If you decide to return an item for a refund, please note that you are responsible for all shipping and handling charges. In addition, free shipping offers are voided on returned orders. This means, if you return an order that qualified for free shipping, shipping charges will be deducted from your refund.
    
3. USED OR DAMAGED ITEMS: We do not issue refunds for items that are used, altered, or damaged in any way, or items that are missing any components. If you think you might want to return an item, please note that you are responsible for it and take good care of it before you send it back.
    
4. OTHER NON-RETURNABLE ITEMS: Our 100% Customer Satisfaction Guarantee applies to every item we sell unless it is specifically marked otherwise, e.g., non-returnable, close out, clearance, special discount, bargain bin, all sales final, etc.
    
5. LARGE ORDERS: Large orders (5 or more locks) are also excluded from this offer because these items are heavily discounted. If you are considering purchasing 5 or more locks and are unfamiliar with the product, we suggest you order 1 first to be sure.
    
6. INTERNATIONAL ORDERS: If you have asked us to ship your order outside the United States, the government in the destination country might charge you customs duties, fees, and/or other taxes. If your order is subject to these charges, your shipping company will let you know the amount and will collect the fee. Please contact government in the destination country for details.

HOW TO RETURN AN ITEM (THE RMA PROCESS)

We sell quality merchandise and we stand behind what we sell. We value your business and we want you to be 100% happy with everything you order from us. That's why we offer a 30-Day 100% Customer Satisfaction Guarantee.

This means that within 30-days of purchase, you may return any item for a full refund (less shipping and handling), provided you send it to us in its original packaging, in "like-new" condition. This applies to all orders, even orders where we did not charge you for shipping.

Refunds will not be issued for returned items that are used, altered, or damaged in any way, or items that are missing any components.

This offer applies to every item we sell unless it is specifically marked otherwise, e.g., non-returnable, close out, clearance, special discount, bargain bin, or all sales final. Large orders (5 or more) are also excluded from this offer.

To get your refund as quickly as possible:

1. Below is a list of manufacturers and their appropriate RMA form. Click on the manufacturer that your lock was made from. This information can be found on the product page or on your order email.
   Lockey
   GSA
   iButton
2. Call us and ask for an RMA number.
3. Write the RMA number on the form and fill out the remaining fields.
4. Make a copy for your records, if you wish.
5. Pack all items in the box securely so they don't move when shaken.
6. Put your completed RMA Form inside the box.
7. Write the RMA number on the outside of the box.
8. Send your package to us INSURED.

1. If you need to change or cancel your order, you must call us before noon on your shipping day, which is usually the same day you place your order.
    
2. Once your order has been processed and shipped, your only option will be to wait for it to arrive and then return it to us for a refund under our 30-Day 100% Customer Satisfaction Guarantee. Be sure to follow the RMA instructions carefully for best results.

1. We double inspect every order that is sent out to ensure that everything is perfect. However, our products are heavy and have many sharp edges which can cause damage during shipment.
    
2. If you have received an item that is damaged, contact us right away, or no later than 48 hours. Save all items inside the box, your shipping label, and all packaging materials.
    
3. Please be aware that the shipping company has the right to inspect these items at your location and they may need to contact to arrange for a convenient time.