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Order Changes & Returns

We value your business and we want you to be 100% happy with everything you order from us. That's why we have a 30-Day 100% Customer Satisfaction Guarantee. This guarantee is in addition to the Manufacturer's Warranty which is available on every product we sell.


If you received an item(s) and you want to return it...

If there is nothing wrong with something you purchased from us, you just changed your mind about it for any reason at all, you may return it and get a refund as long as:

  • You request an RMA within 30-days from the date of purchase.
  • You send it to back us in "like-new" condition in its original packaging.
  • You do not install, alter, or use the item(s) you are returning and there are no missing or damaged components.
  • Your item(sA) was not marked as Non-Returnable (e.g., close out, clearance, special order, special discount, bargain bin, all sales final, etc.) Non-Returnable items are not covered under the 30-Day 100% Customer Satisfaction Guarantee, but are covered under the Manufacturer's Warranty, unless specifically marked otherwise on our website and on your order.
  • You are only returning up to 4 items from 1 order.
  • Your order was not shipped to a destination outside of the Continental US or Canada.

If you decide to return an item, please note that you are responsible for any shipping costs incurred to get the item(s) back to us. In addition, any free shipping offers you had are automatically voided on returned orders. This means the original shipping charges will be deducted from your refund.

When an item is returned, it is carefully bench-tested to ensure it is working properly and it is completely refurbished so that it is in perfect condition before it is put back on the shelf and sold as new. This process takes time so our Returns Department charges a 15% re-stocking fee to cover the labor and any materials required. As you may recall, each customer must agree to this during Check Out or their order can't be submitted. This is also printed on every email confirmation, packing slip, and invoice that is generated.

Once our Returns Department receives and inspects your returned items, they will instruct us to issue a credit back to you. Please allow 2-4 weeks after we receive your returned item(s) for the RMA process to complete and your refund to be available.

Once you know this, returning an item is really easy--just login, look up your order under the My Account link (top right corner) and click it to see the details. If it is still returnable, you will see a link at the bottom of the page to request an RMA.

If you need to cancel or make a change to your order...

  • If you need to change or cancel your order, you must call us before noon on your shipping day, which is the same day you placeed your order or the following business day. We will do our best to accommodate you if possible, provided that your order has not been processed yet.
     
  • However, once your order has been processed and shipped, we can no longer make any changes. You will have to wait for it to arrive and then return it to us for a refund under our 30-Day 100% Customer Satisfaction Guarantee.

 

If you need help setting up or installing something....

 

You can get free tech support for every product we carry to help with the set up or installation. Visit our Support page for the contact information of appropriate tech support engineer for your product.

If there is something wrong with an item you purchased...

We sell quality merchandise and we stand behind every item we sell. Each one comes from a reputable manufacturer and is covered by a rock solid Manufacturer's Warranty--some of the best in the business!

If you have believe that there is something wrong with an item you purchased from us, visit our Support page for the contact information of appropriate tech support engineer for your product. Give them a call and explain the issue. Most of the time, they can resolve the problem over the phone. And if they can't, they will replace or repair if under the terms of their warranty.

If an item you ordered is missing or was damaged in shipment...

We want every order that is sent out to to be perfect and we work very hard to ensure that happens. However, our products are unusually heavy and have sharp edges, which can cause damage during shipment. In addition, shipping carriers sometimes (though rarely) lose or damage packages in transit.

If you are missing an item your ordered or if you have received an item that is damaged:

  • First, check the Packing Slip in your box to see if a missing item should have been included or if it is being sent separately.
  • Then, contact us right away (no later than 48 hours) with a description of the lost or damaged items. If possible, send photos documenting the problem to the email address at the footer of each page of our website.
  • Be sure you:
    • Save all items inside the box.
    • Save your shipping label.
    • Save all packaging materials.  
    • Be prepared to let the shipping company inspect these items at your location.

Once you document the type and extent of the damage or the missing items, we'll get a replacement on it's way to you as quickly as possible.