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FAQs
For details on how to install, how to measure, and how to change
the combination of these keyless entry locks, click
on one of the links below.
- Our most commonly asked questions:
- What
is the difference between a deadbolt lock and
a latchbolt lock?
- How
do I measure the backset?
- How
do I tell if I need a right-handed or left-handed lever handle?
- How
do I install these locks?
- How
do I change the code?
- Questions about lock options, features, or appearance:
- How
do I tell if I need a right-handed or left-handed lever
handle?
- What
is the difference between a spring latchbolt and
a magnetic latchbolt?
- What
finishes are available?
- Can
I order an oversized knob?
- What
is a push/pull handle?
- What
is a Key Override?
- What type of
key cylinders are used?
- Are
all these locks weatherproof?
- Do
you have any keyless locks in which multiple combinations
can be used at the same time?
- What
is the difference between a deadbolt lock and
a latchbolt lock?
- Is
there any discount for buying multiple locks?
- Questions about secret code (combination):
- What
is the Initial Secret Code?
- How
do I change the secret code?
- Does
it matter in what order I enter the combination?
- Why
would I order extra tumblers?
- Tips on selecting a secure secret code.
- Questions about how these locks work:
- Can
these locks have more than one combination at a time?
- Do
you have a lock that will lock every time the door is closed?
- Can
these locks be locked as well as unlocked
from the outside?
- Do
you have a lock that can be installed on an interior pocket
door?
- What
can my combination be? And how many combinations are there?
- How
do I change the code?
- With the key override option, is this lock pickable or bumpable?
- Questions about installing these locks:
- How
do I install these locks?
- How
do I measure the backset?
- How
do I remove a stripped screw?
- Would
I need a professional to install any of these locks?
- The instructions
call for a 22mm hole, but I can't find a 22mm drill
bit in a store.
- Is
this a complete door set with all the components I will
need?
- I have
installed my lock, but it doesn
'
t seem to be locking
correctly.
What's wrong and how can I fix?
- Questions about shipping and delivery times:
- How
long will shipping take?
- Other Questions
- Are any of
your locks ADA (American Disability Act) compliant?
If you don't see your question above, don't worry. Just click
here to send us an email . We'll get back to you as soon
as possible, usually within 1 business day.
Answers to FAQs
What is the difference
between deadbolt locks and latchbolt locks?
It's pretty simple, really, once you know the following:
- Deadbolts must be locked manually. Our keypad deadbolt locks work just like the
common keyed deadbolts locks you are used to
—
the lock's
bolt stays unlatched and unlocked (retracted) until
you turn and lock it. You can do this on either the inside
or the outside.
- Latchbolts lock automatically. Our keypad latchbolt locks work differently
—
they latch
and lock automatically every time you close your door,
just like an interior door in a house. Their latchbolts are
normally extended, so when you close your door, the latchbolt hits the strike in the frame around your door and is
pushed into the lock until your door is closed and the latchbolt lines up with the hole in the strike plate. At that
point, the spring inside the lock pushed the latchbolt
out again
so that it latches and locks automatically.
Some of our latchbolt locks ALWAYS lock when closed
and others have either a passage feature (also called hold back feature or classroom mode) that prevents them from locking. If you
plan to go in and out frequently (to unload groceries, say),
this can be quite handy!
How do I measure the backset? The
backset is the distance from the edge of the door where the
lock engages with the door frame to the point in the lock mechanism
where the spindle, sometimes referred to as a tail piece, goes
through the lock. (The spindle is the piece of metal that
connects the knobs, levers or thumb turns on either side of
the lock so that when they are turned the lock opens or closes.)
To measure the backset, you only need to make 1 simple measurement.
See the diagram below.
How do I tell if I need a right
or left handed lever handle? When standing outside of
your door, if the hinges are on the LEFT side, you have a
LEFT HANDED lock and you will need the LEFT HAND option for
lever handles and 1100 Series locks.
The opposite is true for a RIGHT hand lock. When standing outside of your
door, if the hinges are on the RIGHT side, you have a RIGHT
HANDED lock and will need the RIGHT HAND option for lever handles
and 1000Series locks.
For interior doors, the outside is the side where you
enter the combination. 
How do I install
these locks? It is very easy. You can probably
do this yourself. Click here to view.
What is the difference between a spring latchbolt and a magnetic latchbolt?
- Spring Latchbolt
This is a dead-locking spring latch bolt. This means it has a dead latch mechanism, called a plunger, which slides in and out along its top side. When the door is closed, the strike plate presses in the plunger and prevents the latchbolt from opening independently of the handle. When properly installed, dead-locking latchbolts cannot be opened by sliding a credit card between the door and the door frame.
Spring latchbolts are normally extended when the door is ajar. As the door is closed, they come into contact with the strike plate. This pushes the spring latchbolt into a retracted position until the door lines up with the hole in the strike plate. Spring latchbolts can take quite a beating on heavy gates or doors that are slammed shut.
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Lockey Spring Latchbolt Dimensions |
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Height of Face Plate: |
|
2-1/4 in |
| Width of Face Plate: |
1 in |
| Length of Spring Latchbolt: |
4 in |
| Diameter of Spring Latchbolt: |
3/4 in |
| Protrusion: |
1/2 in |
- Magnetic Latchbolt
A magnetic latchbolt has a small but quite strong magnet in the extended end of the latchbolt and another one in the special strike plate that comes with it. This type of latchbolt is normally retracted inside the lock until the door is closed and the latchbolt is lined up with the strike plate in the door frame. When everything lines up, the attraction between the two magnets pulls the latch bolt out of the door and into the strike plate box which latches and locks the door.
This type of latchbolt will hold up much better than a spring latchbolt on heavy doors and gates and in high traffic areas because it is retracted and is not hit each time the door is closed. The magnetic bolt is also a bit stronger than a spring latchbolt because it is a little longer and does not have a diagonally cut face. Instead, it is shaped more like a deadbolt.
Magnetic latchbolts are only available on the Lockey 1150 and 1600 Heavy-Duty Locks.
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Lockey Magnetic Latchbolt Dimensions |
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Height of Face Plate: |
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2-3/8 in |
| Width of Face Plate: |
1 in |
| Total Length (when extended): |
4 in |
| Diameter of Magnetic Latchbolt: |
3/4 in |
| Protrusion: |
5/8 in |
How do I change the code? The
code can be easily changed in just a few minutes. All you need
is a phillips head screwdriver and a regular pair of tweezers
which are provided with your order.
Failure to follow the instructions could result
in damage to your lock
so please read carefully.
Hold the outside body in the horizontal position.
Remove the 4 red screws. Carefully remove the plate, as
there are many springs attached to it.
You must press in the C button from underneath until
you have completed the code change, as it is impossible to
lift out or insert the code tumblers if you don't. Forcing
them will damage the lock.
There are blue tumblers (non-code) and red tumblers (code).
Your code is made up from the red tumblers always prefixed
by C to clear.
Never remove the C tumbler.
While continuing to press in the C button, using the tweezers
provided, lift out the code / non code tumblers you wish to
change.
When you re-insert the code/non code tumblers for your
new code you must continue to press in the C button.
While pressing in the C button make sure that the
colored top end of
the tumbler is facing upwards. Match the shape of the tumbler
to the exact cut insert of the body.
Cut Example:
The code is made up of the numbers which have the red tumblers
inserted next to, this shows C2469X.
Remember the red tumblers are the code and the blue tumblers
are non-code.
Using the tumblers provided you can change your code from
a
3 digit number up to a 7 digit number, always prefixed
by C to clear.
To increase, remove the blue and add the red.
To decrease, remove the red and add the blue.
If you insert a tumbler in the wrong position, press in
the C button and lift the tumbler out.
When you have completed changing your code, release the
C button and replace the plate carefully. Always test your
new code before installing/re-installing your lock to the door.
What finishes are available?
The finish on the exterior and interior
sections of the lock are the same. Finishes are subject
to availability.
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All our locks are constructed of high-quality, alloyed
steel, stainless steel, or brass component |
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(click to enlarge) . |
Can I order an oversized knob? Yes!
An oversized knob slips over the existing outside knob of your
2000 series lock. It will be located on the same side of your
lock as the push buttons.
The following options are available:
- Standard size. Available in all finishes. It is approximately
1-3/8 in. in diameter and 11/16 in. deep.The 3000 series comes with a bigger knob than 2000 series.
- Oversized. Available in all finishes except red and white.
The oversized
knob is 1-3/4 inches in diameter by 1-1/4 inches deep.
- Oversized with a key
override.
What is a
"
push/pull
"
handle?
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The push/pull door handle is a wide flat
piece of polished metal which provides a convenient place
to grab onto to open the door. The push/pull door handle may be mounted as shown
or
"pointing"
down. Push/pull handles are available for
2000 and 3000 series locks.
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Why would I order extra tumblers? You
would buy extra tumblers if you require secret codes less than
4 or greater than 5 characters. Each lock comes with a different amount of tumblers. Please refer to the product page for specifics on the lock you're interested in.
Are all these locks weatherproof? Yes,
all our locks are completely weatherproof and can withstand
all types of weather.
Can these locks have more than
one combination at a time? No, only one combination
can be used at a time. However, on some of our models, you
can purchase a key override to allow access without the combination
and you can also change the combination as often as you wish
in only a matter of minutes.
Does it matter what order
I enter the combination in? No, you can enter
the combination in any order except that you must first press
"
C
"
for
clear. This will clear all the tumblers in the lock from previous
attempts.
With the key override option, is this lock pickable or bumpable? All locks with a key are subject to lock picking and bumping. However, you do need a key to bump a lock. Since we carefully control these, it is much harder to do.
Do you have a lock that will
lock every time the door is closed? Yes! The lock
you are looking for our Latchbolt
Locks.
This is a deadlocking spring latch. Each and every time the
door is closed, it locks. In order to get into the door, the
combination must be entered. To get out of the door, simply
turn the knob or lever and exit.
Do you have any keyless
locks in which multiple combinations can be used at the same
time? No. Only one combination per lock can be
used at a time.
However, on some of our locks you can purchase a key override
to allow access without the combination and you can also change
the combination as often as you wish in only a matter of minutes.
The instructions call for a 22mm
hole, but I can't find a 22mm drill bit in a store. Help! No
problem. 22mm is equivalent to 1
"
bore. The deadbolt needs
a 1
"
bore.
Is there any discount for
buying multiple locks? Yes! When you buy more than
one lock you may automatically qualify for a discount.
The exact amount will be shown beside the Add to Cart button
for each product.
Would I need a professional
to install any of these locks? In most cases, you can easily
do this yourself depending on your door setup. All locks come with step-by-step Installation
Instructions which are very easy to follow.
How do I remove a stripped screw? As long as you followed the installation directions in each box and use the right size screw driver, you probably won't have to a stripped screw. But just in case you did not, and you stripped a screw, here is a good little video that shows easy it is to extract the screw you stripped:
Remove Stripped Screw
Of course, you won't be able to use the screw you just extracted, but don't worry, give us a call and we'll send you a new one (easiest) or go to your local hardware store and ask for one that is like the one you extracted (fastest).
Can these locks be locked
as well as unlocked from the outside? Yes, our locks can be locked and unlocked from
the inside or the outside. Please refer to the product page for specifics on the lock you're interested in.
Do you have a lock that can
be installed on an interior pocket door or sliding glass door? Yes, we have several locks for these applications. Click here to view Sliding/Pocket Door Locks or Surface-Mount Locks.
Are any of your locks ADA (American
Disability Act) compliant? Yes, the 1150 series
and the 7055 series locks are ADA compliant.
How long will shipping
take? Please click here to view our shipping policies and maps that show times-in-transit.
What is a Key Override? A
key override on your lock lets you lock or unlock it in two
different ways: either with a key or a combination. This is
great if you have multiple locks with different combinations
and you want, say, a maintenance person to be able to open
them without knowing the combination. Here are some things to
note about key overrides:
- Key override voids the Lifetime Warranty.
- Key overrides are available on most 2000 Series locks and
come in all finishes except red and white.
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Key Override Option
shown on 2000 Series
Lock |
Pricing
is extra and is added to the cost of your lock at the time
you place an order
- If you order more than one lock with the key override
option, you can choose to have them keyed alike or differently.
- If you lose the keys, just contact us for a replacement.
- Locks with key overrides are installed exactly the same
way as regular locks.
What type of key cylinders are used? All mechanical (no batteries, non-electrical) locks use Ilco brand cylinders. Electronic deadbolt locks use Kwickset brand cylinders. Electronic latchbolt locks use Schlage brand cylinders.
Is this a complete door
set with all the components I will need? Yes,
all locks come complete with everything you need, including
instructions on installation, changing the combination, operating
the lock, etc. You won't need to buy anything else to make
your door close and lock properly.
Standard
Package
(click to enlarge)
What is an Initial Secret Code? What can my combination be?
And how many combinations are there? The
initial secret code is the random factory set code that the lock comes with.
For a nominal charge, you may choose a code for your lock which
we will set for you at the warehouse before shipping the lock
to you. You must enter the code you wish in the special notes
section when you check out.
The code can be as many or as few number/letters of the keypad as you want. The code is made up of the digits
0-9 and, depending upon the lock, the letters A, B, X, Y or Z. See the list below. The lock can only have one combination at a time.
Lock Combinations Information |
| Lock |
Digits You Can Use |
Can Digits Repeat? |
Total Possible Combinations |
| Key Safe |
0-9, A, B |
No |
4095 |
| 1150 |
0-9, A, B |
No |
4095 |
| 2200 |
0-9, X, Y, Z |
No |
8191 |
| 2210 |
0-9, X, Y, Z |
No |
8191 |
| 2230 |
0-9, X, Y, Z |
No |
8191 |
| 2435 |
0-9, X, Y, Z |
No |
8191 |
| 2500 |
0-9, X, Y, Z |
No |
8191 |
| 2835 |
0-9, X, Z |
No |
4095 |
| 3210 |
0-9, X, Y, Z |
No |
8191 |
| 3230 |
0-9, X, Y, Z |
No |
8191 |
| 7055 |
1-8 |
Yes |
65398 |
| 1150DC |
0-9, A, B |
No |
4095 |
| 210P |
0-9, X, Y, Z |
No |
8191 |
| 2210DC |
0-9, X, Y, Z |
No |
8191 |
| 2230DC |
0-9, X, Y, Z |
No |
8191 |
| 2230DC |
0-9, X, Y, Z |
No |
8191 |
| 2835DC |
0-9, X, Z |
No |
4095 |
| 310P |
0-9, X, Y, Z |
No |
8191 |
| 3210DC |
0-9, X, Y, Z |
No |
8191 |
| 3230DC |
0-9, X, Y, Z |
No |
8191 |
| 7070N |
1-8 |
Yes |
65398 |
| M210 |
0-9, A, B |
No |
4095 |
| M220 |
0-9, A, B |
No |
4095 |
If you did not find an answer to your question above, please click
here to send us an email. We'll get back to you as soon
as possible, usually within 1 business day.
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