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For details on how to install, how to measure, and how to change the combination of these beautiful digital locks, click on one of the links below.
Index of FAQs
- How do I install these locks?
- How do I measure the backset?
- How do I change the code?
- How do I tell if I need a right or left handed lock?
- What is the finish on the inside of the lock?
- Are all these locks weatherproof?
- Can these locks have more than one combination at a time?
- Does it matter what order I enter the combination in?
- Do any of these locks have a key override?
- Is this a complete door set with all the components I will need?
- Do you have a lock that will lock every time the door is closed?
- How long are the slide bars on your surface mounted locks?
- If the lock I ordered will not fit, can it be returned for a full refund?
- Can the combination be changed on any locks without removing the back plate?
- Do you have any keyless locks in which multiple combinations can be used at the same time?
- The instructions call for a 22mm hole, but I can't find a 22mm drill bit in a store. Help!
- Is there any discount for buying multiple locks?
- Would I need a professional to install any of these locks?
- Can these deadbolt locks be locked as well as unlocked from the outside?
- Do you have any other door hardware, like lever door handles, in matching finishes?
- Do you have a lock that can be installed on an interior pocket door?
- Are any of your locks ADA (American Disability Act) compliant?
Don't see your question above? Click here to send us an email. We'll get back to you as soon as possible, usually
within 1 business day.
Answers
- 1.
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It is very easy. You can probably do this yourself. Just follow the step-by-step
Installation Instructions for your particular lock:
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- 2.
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You only need to make 1 simple measurement.
Click here to show detailed instructions.
- 3.
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The code can be easily changed in just a few minutes. All you need is a phillips head screwdriver
and a regular pair of tweezers which are provided with your order.
Click here to show detailed instructions.
- 4.
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When standing outside of your door, if the hinges are on the LEFT side,
you have a LEFT HANDED lock and you will need the LEFT HAND option for lever handles
and 1100 Series locks.
The opposite is true for a RIGHT hand lock. When standing outside your
door, if the hinges are on the RIGHT side,
you have a RIGHT HANDED lock and will need the RIGHT HAND option for lever handles
and 1100 Series locks.
For interior doors, the outside is the side where you enter the combination.
- 5.
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The finish on the inside and the outside is the same, depending on the color you select when you
place your order.
Front & Back View
Bright Brass Finish
(click to enlarge)
All our locks are constructed of high-quality, alloyed steel, stainless steel, or brass componentry.
- 6.
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Yes, all our locks are completely weatherproof and can withstand all types of weather.
- 7.
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No, only one combination can be used at a time.
However, on some of our models, you can purchase a key override to allow access without the combination
and you can also change the combination as often as you wish in only a matter of minutes.
- 8.
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No, you can enter the combination in any order
except that you must first press "C" for clear. This will clear all the tumblers in the lock from previous attempts.
To see how quick and easy it is to operate these locks, just check out our
online demo.
- 9.
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Yes, some of our 2000 series locks are available with a key override so that you can lock or unlock them using
either a key or a combination.
Key Override Option
(click to enlarge)
This is great if you have multiple locks with different combinations and you want, say, a maintenance person
to be able to open them without knowing the combination.
If you order more than one lock with the key override option, your new
locks will automatically be keyed alike, unless you specify otherwise.
If you lose the keys, just contact us for a replacement.
The key override option will be displayed automatically
when you place your order for a lock, if appropriate.
This popular item is available in most finishes.
Pricing is extra and is added to the cost of your lock
at the time you place an order.
Locks with key overrides are installed exactly the same
way as regular locks.
- 10.
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Yes, all locks come complete with everything you need, including instructions on installation, changing the combination,
operating the lock, etc.
You won't need to buy anything else to make your door close and lock properly.
Standard Package
(click to enlarge)
- 11.
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Yes! The lock you are looking for is the
2230 Series Built-In Spring Latchbolt (click to view).
This is a deadlocking springlatch.
Each and every time the door is closed, it locks.
In order to get into the door, the combination must be entered.
To get out of the door, simply turn the knob and exit.
- 12.
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The 2200 Surface Mount Deadbolt lock has a slide bar on the inside of the door that slides back and forth to lock the door.
This lock is most commonly used on narrow style doors where a deadbolt cannot be drilled into the door.
This lock comes with either a short or a long bar.
The short bar has a ¾" throw and the long bar has and additional 1 ½" bar.
- 13.
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Yes, we have a 100% Customer Satisfaction Guarantee for 30 days after you receive your order
except for items marked CLEARANCE, CLOSEOUT, or ALL SALES FINAL.
To return an item, please call in advance for a RGA code.
Returns must also be accompanied with a copy of the original invoice.
This is very important! Without these items, a return is not possible.
- 14.
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No. All of our locks are totally mechanical. The only way to change the combination is by removing the backplate of the lock and
adjusting the location of the pins.
- 15.
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No. Only one combination per lock can be used at a time.
However, on some of our locks you can purchase a key override to allow access without the combination
and you can also change the combination as often as you wish in only a matter of minutes.
- 16.
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No problem. 22mm is equivalent to 1" bore. The deadbolt needs a 1" bore.
- 17.
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Yes! You can get $10 off each lock you order when ordering 4 or more locks.
Simply enter the promotional code volume before you proceed to checkout and you
will automatically get the reduced price.
- 18.
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No, you can easily do this yourself. All locks come with
step-by-step
Installation Instructions which are very easy to follow.
In most cases, these locks can be installed in as little as 10-15 minutes.
These instructions include:
- Parts List
- Left/Right Hand Use
- Easy Installation
- Operating Instructions
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- 19.
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Yes, our keyless combination deadbolts can be locked and unlocked from the inside or the outside.
To lock the deadbolt from the outside, simply turn the knob and the door is locked.
To unlock from the outside, enter the combination, turn the knob and enter!
- 20.
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Yes, we currently have a beautiful bright gold lever door handle as shown in the photograph at the top of this page
and several other new items that will be added to the site soon. Please email us for now if you would like to order any of these.
- 21.
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Yes, the 2500 Series - Hookbolt for Sliding Doors can also be installed on an interior pocket door.
Just keep in mind that since the lock is mount on the door itself and extends out a little from the door,
you won't be able to slide the door completely back into the pocket opening. This is usually not a problem.
- 22.
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Yes, the 1150 series lock is ADA compliant.
Again, if you did not find an answer to your question, please click here to send us an email.
We'll get back to you as soon as possible, usually within 1 business day.
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