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Shipping & Handling

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How Long Before Your Order Will Ship?

  1. We ship all orders within 3-5 business days from when you place your order. However, if you want a customized item (like Key Alike Service) or something that is out of stock, it may take longer. Also, if you want us to ship to a location outside of the US or Canada, please allow an extra 2 to 3 day for us to send your items to a location that can ship internationally, as not all our warehouses are set up for this.

    Ships Today!
  2. For faster delivery, add Ship Today Priority Processing to your order before you check out and your order will be pulled, packed, and put on the truck the same day you place your order (or next business day, if your order is placed after 12:00pm ET or on a weekend). This service costs just $10 and is usually less expensive than buying Overnight, 2nd Day, and usually even 3rd Day shipping.

  3. For fastest results, combine Ship Today with Overnight shipping to get your item(s) the following day. Just be sure to submit your order before the cutoff time of noon ET. Otherwise, the driver may have already made the pick up for the day and your order won't go out until the next business day.

  4. Ship Today Priority Processing is free to our newsletter subscribers! If your are a subscriber, there is no need to put it on your order. Subscribers' orders are processed right after paid Ship Today customers.

  5. If you are not yet a Newsletter subscriber, just click here to sign up. It's quick and easy. As a subscriber, you also get colorful product announcements on topics you select, special, unadvertised sales, and even a $5 coupon good on your next order of $100 or more! You can opt out at any time, but if you do, you will no longer qualify for free Ship Today Priority Processing or get discount codes and special sale offers.

 

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Signature Required for Delivery Service

  1. Is your order total UNDER $1,000? By default, we ship all orders under $1,000 without a signature required for delivery unless you add Signature Required for Delivery to your order. Without this service, we will not be able to tell you who signed for your package and we will not be liable if it is lost or stolen. So depending on your shipping destination, you may wish to add this service on your own for a small fee. Click here to add Signature Required for Delivery to your cart before checking out.
     
  2. Is your order total $1,000 OR MORE? As a courtesy to our larger customers, we provide free Signature Required for Delivery for orders of $1,000 or more. So, if your order is over $1,000, be sure there is someone present to sign for it or you may need to make special arrangements with the shipping carrier for delivery. If you don’t want this service, just indicate that in the Special Instructions or Order Comments box at check out.

  3. IMPORTANT: if you instruct us to send your order without a signature required for delivery, we will not be able to tell you who signed for your package and we will not be responsible if it is lost or stolen. You will be soley responsible.

 

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Something not right with your order?

We sell qualilty products and we want you to 100% happy with your purchase! So, in the unlikely event that you receive an item that is damaged or missing parts:

  • Contact us right away (preferably within 48 hours of receipt of your package), so we can fix the problem.

  • Save all items, labels, and packaging, as they may be required to verify a claim.

  • Be aware that the shipping company may need to inspect these items at your location before honoring a claim.

 

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Shipping within the Lower 48 States?

If you want your order shipped within the lower 48 states of the USA, here is some information you will should know:
  • All shipping charges are calculated at checkout time, right before you place your order. These charges are based upon weight, destination, and choice of shipping method.

  • You will be able to see exact shipping charges before you register or login, once you have added items to your Shopping Cart. Just look for the Shipping Estimator button on the bottom left side of the Shopping Cart page.
     
  • As much as we would like, we cannot guarantee the times-in-transit for shipping carriers. In the unlikely event that your order is not delivered on time, you will be notified by your shipping carrier and you can also see the status of your shipment using your tracking number. Most shipping services are not guaranteed and therefore not refundable. That means, we will not be able to issue you a refund for shipping or handling fees if your order is not delivered by the estimated delivery date.

 

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Shipping to a Military APO or FPO Address?

We are happy to ship to a US Military location. All such orders all ship via the USPS (United States Postal Service).

To send your order to an APO, FPO, or DPO address, just follow the simple steps below:

  1. Add the items you want to your shopping cart, as usual..
     
  2. When checking out:
    1. for Country, select United States
    2. for State, select Armed Forces XXX
    3. for City, enter APO, FPO or DPO.

Please note, we cannot estimate shipping times for APO, FPO, or DPO delivery because the US Military handles delivery once these packages arrive at the designated address.


 

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To our Canadian friends

We are happy to ship to Canada and do so frequently. Here's what you need to know:
  • If you have a credit card from non-US bank, your card may be rejected if your address can't be verified. If this happens to you, please consider setting up a free PayPal account -- it only takes a few minutes. PayPal accounts can be used instantly, once they are set up. Go to www.PayPal.com to apply. Or, as an alternative, you may also select the Check/Money Order/Bank Wire Transfer payment option and then contact us after you submit your order to make payment arrangements some other way.
     
  • You are responsible for any and all additional customs duties/fees which are not included in your order.

  • As much as we would like, we cannot provide shipping times or customs charges for orders shipped to destinations outside of the USA. We just don't have that information.
     
  • Orders shipped outside the USA that are over $750 USD must be shipped with a shipping carrier that provides a service called Signature Required for Delivery. As this service is generally a little more expensive, please consider placing several orders, each totaling less than $750 USD and each shipped separately if you want to avoid these charges.

 

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To our friends around the world

We are also happy ship to many international destinations outside of the USA and do so regularly, but there are a few more things which apply in addition to the bullet items above about shipping to Canada:

  • In order for us to ship an international order, it must be covered under PayPal's Seller Protection Plan. All orders that are paid with a PayPal account are automatically covered by PayPal's Seller Protection Plan. Most orders paid with a credit card are also covered.

  • However, occasionally an order that is paid with a credit card is not covered. This may happen if you try to use a new shipping address on PayPal when you go to place your order, so be sure that the one you used in our storefront is the same one that shows in PayPal on the final payment screen.

  • If your order is not covered under PayPal's Seller Protection Plan, we may need to refund your credit card payment and send you an invoice via PayPal and ask that you pay with a PayPal account. Free PayPal accounts are quick and easy to setup and can be used instantly. Go to www.PayPal.com to apply.