Shipping & Handling Information

How Long Before Your Order will Ship?

1. We ship all orders within 3-5 business days from when you place your order. However, if you want a custom item or something that is out of stock, it may take a few days more.
   
2. For just $10 more, add SRV16 Ship Today! service to your order before you checkout and your order will be pulled, packed, and put on the truck the same day you place your order (or next business day, if your order is placed after 12:00pm ET or on a weekend).
   
3. Please note that 12:00 PM Eastern Time is the cut-off time for Ship Today! orders. Orders place after the cut-off time are treated as if they were ordered on the next business day.
   

Signature Required for Delivery Service

1. Is your order total UNDER $250? By default, we ship all orders under $250 WITHOUT a signature required for delivery unless you add SRV11 Signature Required for Delivery to your order. Note: without a signature, we will not be able to tell you who signed for your package and we will not be liable if it is lost or stolen. There is a small fee to have a signature required.
   
   
2. Is your order total $250 OR MORE? All orders of $250 or more will automatically be shipped with Signature Required for Delivery at no extra charge. Therefore, be sure there is someone present to sign for your order or you will need to make special arrangements with UPS for delivery. If you don’t want this service, just indicate that in the Order Comments box at checkout. Note: without a signature, we will not be able to tell you who signed for your package and we can not be liable if it is lost or stolen.

Shipping within the Continental United States?

IMPORTANT: If you request a non-guaranteed or uninsured shipping service (such as USPS Parcel Post), you must agree to assume all risks of lost or damaged shipments, as well as possible delivery time delays. If your order is lost or damaged, we will not be able to track it down or replace it for free; you will have to purchase a replacement at your own expense. Unless you are willing to assume these risks, please select any UPS service or USPS Express Mail or Priority Mail service.

• All shipping charges are calculated at checkout time, right before you place your order. These charges are based upon weight, destination, and choice of shipping method. You will be able to see these charges before you select a shipping method.
   
• We prefer to ship UPS (United Parcel Service) for domestic shipments and USPS (Unites States Post Office) Priority Mail for International shipments. This because these services have consistently proven to be the fastest and most reliable way for our customers to get their orders. We highly recommend using these shipping services.
  
  However, we also realize that in difficult economic times, some of customers need the lowest possible cost and are willing to wait longer and assume a greater risk. Therefore, we also offer less expensive shipping options, such as USPS Parcel Post.
• If you have received an item that is damaged, be sure to contact us within 48 hours of receipt of your package. Please be sure to save all items, labels, and packaging, as they may be required. Also, please be aware that the shipping company may need to inspect these items at your location before honoring a claim.
   
• As much as we would like, we cannot guarantee the times-in-transit for the shipping carriers we use. This is especially true for USPS Parcel Post and UPS Ground service. In the unlikely event that your order is not delivered on time, we will work with the carrier to get your package delivered as soon as possible, but we will not be able to issue you a refund for shipping. In no instances are any handling fee refundable.
  

Shipping to Canada?

• If you have a non-USA card, your card may be rejected if your address can't be verified. If this happens to you, just use the Print & Pay Offline option. Then, contact us and we will process your credit card manually.
   
• You are responsible for any and all additional customs duties/fees which are not included in your order.

Shipping to a Military APO or FPO Address?

We are happy to ship to a US Military location. All such orders all ship via the USPS (United States Postal Service).

To send your order to an APO, FPO, or DPO address, just follow the simple steps below:

1. Add the items you want to your shopping cart, as usual..
    
2. When checking out:
   1. for Country, select United States
   2. for State, select Armed Forces XXX
   3. for City, enter APO, FPO or DPO.

Please note, we cannot estimate shipping times for APO, FPO, or DPO delivery because the US Military handles delivery once these packages arrive at the designated address.

Shipping Internationally?

For all our international customers (outside of the US or Canada), please note the following:

• If your credit card is from a non-USA bank and it is rejected, simply select Print & Pay Offline on the payment screen when you checkout (instead of Credit Card).
   
• Payment must be received before we can ship your order, so contact us by phone and give us your credit card information. We will try to process it manually.
   
• As much as we would like, we cannot quote accurate shipping times due to varying customs procedures.
   
• You are responsible for any and all additional customs duties/fees which are not included in your order.