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Track Orders

Technical Support

or Help & Guidance Before You Buy

If you need help selecting the right product for your application or placing an order, call us—we'd love to help! Here is how to reach us:

Pre-Sales Customer Service
1-888-202-4538 Toll Free Mon-Fri 10 AM to 4 PM Central Time except holidays


For Issues & Warranty Claims After You Buy

If you have a problem with a product you purchased, or if you need help with installation, or if you need to make a warranty claim, please call the manufacturer directly. Their phone numbers and hours are shown below. Here are some important things to know/do before you call:

  1. Please note that manufacturer's technical support engineers do not sell anything and they do not take orders, but they know pretty much everything there is to know about their products and they are happy to help with whatever they can.
     
  2. For the best service possible, you should be at or near your product or installation site when you call in. Be prepared to give them the following information:
    • Your name & address
    • Your order number & date
    • Our website address: www.KeylessEntryLocks.com
       
  3. Here are the manufacturer's technical support engineers we like best, along with their direct contact information.
Product Group Tech Support Warranty


LockeyUSA Door, Pool, Gate, Store Front, &
Panic Bar Locks & Gate Accessories

1-888-395-0163 (toll-free)
ask for Trevor
Mon-Thu 9am-5pm
Fri 9am-12pm EST

1-Year or Life-Time

LockeyUSA
Warranty


 


Essex Vehicle Keypad Locks
Essex Vehicle Keypad Locks

1-800-539-5377
Mon-Fri
7:30am to 4pm PST

3-Years

Essex Warranty
Statement


 


RemoteLock (aka LockState)
WiFi Locks, Algorithmically-Controlled Locks,
Access Control/Audit Trail Systems

1-888-478-7225
Mon-Thu 9am-5pm MST
Fri 9:30am-5pm MST
support@remotelock.com

Or, click here to 
schedule time with 
a Support Team Member

1, 2, or & 3-Years

LockState Warranty
Statement



 


UAccess Battery-Operated iButton Locks &
Access Control/Audit Trail Systems

(972) 820-6450 (direct)
(214) 842-4550 (alternate)
ask for Scott Phillips
contact@ibuttonlock.com
Mon Fri
9am-5pm CST

1-Year

iButton Warranty
Statement

 


Intelligent Biometric Controls Internet-Accessible
Access Control Systems

1-513-239-6322 x 320
ask for John
Mon-Fri
9am-5pm EST
1-Year