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2018 Year-End Holiday Shipping Schedule

CHRISTMAS
Holidays
Monday, Dec. 17 UPS pickup and delivery service. UPS 2nd Day Air packages picked up today will be scheduled for delivery on Thursday, Dec. 20. UPS 3 Day Select packages picked up today will be scheduled for delivery on Friday, Dec. 21.
  Tuesday, Dec. 18 UPS pickup and delivery service. UPS 2nd Day Air packages picked up today will be scheduled for delivery on Friday, Dec. 21. UPS 3 Day Select packages picked up today will be scheduled for delivery on Monday, Dec. 24.
  Wednesday, Dec. 19 UPS pickup and delivery service. UPS 2nd Day Air packages picked up today will be scheduled for delivery on Monday, Dec. 24.
  Thursday, Dec. 20 UPS pickup and delivery service. This is the last day to ship UPS 2nd Day Air packages for delivery on Monday, Dec. 24. UPS 2nd Day Air service may also be available for delivery on Saturday, Dec. 22. These packages must be processed and labeled for Saturday Delivery, which is not available to all ZIP codes. All UPS Next Day Air packages picked up today will be delivered on Friday, Dec. 21.
  Friday, Dec. 21 UPS pickup and delivery service. This is the last day to ship UPS Next Day Air packages for delivery on Monday, Dec. 24. UPS Next Day Air service may also be available for delivery on Saturday, Dec. 22. These packages must be processed and labeled for Saturday Delivery, which is not available to all ZIP codes.
  Saturday, Dec. 22 UPS: Delivery of UPS Worldwide Express, UPS Next Day Air and UPS 2nd Day Air packages processed and labeled for Saturday Delivery. Pickup service available for UPS Air and international Air packages* for regular Saturday pickup customers. UPS On-Call Pickup service is available to all customers for UPS Air and international Air packages. Pickup and delivery of UPS Ground on Saturday** packages will be available in many metro area ZIP codes.
  Sunday, Dec. 23 No UPS pickup or delivery service.
UPS Express Critical service is available.
  Monday, Dec. 24,
Christmas Eve
Lockey warehouse closed--no Lockey products will be shipped.
UPS delivery service. Pickup service available only for Air and international Air* packages if prearranged by Thursday, Dec. 20. UPS On-Call Pickup service and UPS Drop Boxes are available for Air and international Air packages.
  Tuesday, Dec. 25,
Christmas 
Lockey warehouse closed--no Lockey products will be shipped.
No UPS pickup or delivery service.

UPS Express Critical service is available.
NEW YEAR’S
Holidays
Wednesday, Dec. 26 UPS: Normal pickup and delivery service. UPS 2nd Day Air packages picked up today will be delivered on Friday, Dec. 28. UPS 3 Day Select packages picked up today will be delivered on Wednesday, Jan. 2.
  Thursday, Dec. 27  UPS: Normal pickup and delivery service. UPS Next Day Air packages picked up today will be delivered on Friday, Dec. 28. UPS 2nd Day Air packages picked up today will be delivered on Monday, Dec. 31 (except those processed and labeled for delivery on Saturday, Dec. 29)
  Friday, Dec. 28 UPS: Normal pickup and delivery service. UPS Next Day Air packages picked up today will be delivered on Monday, Dec. 31 (except those processed and labeled for delivery on Saturday, Dec. 29).
  Saturday, Dec. 29

UPS: Delivery of UPS Worldwide Express, UPS Next Day Air and UPS 2nd Day Air packages processed and labeled for Saturday Delivery.

UPS: Pickup service available for UPS Air and international Air packages* for regular Saturday pickup customers. UPS On-Call Pickup service is available to all customers for UPS Air and international Air packages. Pickup and delivery of UPS Ground on Saturday** packages will be available in many metro area ZIP codes.

  Monday, Dec. 31

Lockey warehouse closed--no Lockey products will be shipped.
UPS: Delivery of UPS Air and international Air* packages only. Pickup service available only for Air and international Air packages if prearranged by Thursday, Dec. 27. UPS On-Call Pickup service and UPS Drop Boxes are available for Air and international Air packages.

  Tuesday, Jan. 1, New Year’s Day (UPS Holiday)

Lockey warehouse closed--no Lockey products will be shipped.
No UPS pickup or delivery service.
UPS Express Critical service is available.

 

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How Much is Shipping?Free Shipping

  • We offer FREE ground shipping on orders shipped to destinations within the Continental US. Note: this offer is good for retail customers only, not resellers. Orders for parts, accessories, or services only are excluded. 
  • We offer faster shipping (Expedited Ground, 3rd Day, 2nd Day and Next Day) for those who are willing to pay extra the cost.
  • For our Canadian customers, we bundle you order our reduced shipping rates along with the lowest allowable brokerage fees,  provincial taxes (if any), and import duties and then we pay these for you. This means you get your order delivered faster and at no additional charge. 
  • We ship around the world giving you the best possible prices we can—our lowest negotiated shipping rates.
   

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How Long Before Your Order Will Ship?

  1. We ship almost every order the same business day if placed before noon Eastern Time. This is faster than Amazon where most sellers take at least 2-3 days to ship even with Amazon Prime!  And we don't charge an annual fee.
     
  2. Allow a few extra days if any of the following apply:
  • You choose FREE Shipping
  • Your order is completed AFTER noon Eastern Time or on a weekend
  • You want a customized item (like Key-Alike Service)
  • Your items are shipped to an address outside the Continental US
  • You purchased an item(s) that is marked as Out of Stock
  • Your shipping address is invalid
  • You purchase items from more than one manufacturer. 
  • If your items weigh more than 150 pounds and need to be shipped as freight.

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Signature Required for Delivery Service

  1. Is your order total UNDER $750? By default, we ship all orders under $750 without a signature required for delivery unless you add Signature Required for Delivery to your order. Without this service, we will not be able to tell you who signed for your package and we will not be liable if it is lost or stolen. So depending on your shipping destination, you may wish to add this service on your own for a small fee. Click here to add Signature Required for Delivery to your cart before checking out.
     
  2. Is your order total $750 OR MORE? As a courtesy to our customers with larger orders, we provide free Signature Required for Delivery for orders of $750 or more. If that applies to your order, be sure there is someone present to sign for it or you may need to make special arrangements with the shipping carrier for delivery. If you don’t want this service, just indicate that in the Special Instructions or Order Comments box at check out.

 

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Something Not Right with Your Order?

We sell quality products and we want you to 100% happy with your purchase! So, in the unlikely event that you receive an item that is damaged or missing parts:

  • Contact us right away (preferably within 48 hours of receipt of your package), so we can fix the problem.
  • Save all items, labels, and packaging, as they may be required to verify a claim.
  • Be aware that the shipping company may need to inspect these items at your location before honoring a claim.

 

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Shipping Preview

  • You will be able to see exact shipping options and costs without registering or logging in.
  • Just add the items you want to your Cart, click the Shopping Cart icon (at top of every page), and scroll down to see the Shipping Cost Preview. Set your Country, State, and Zip code to see the costs and options and click "Show Shipping Options".

 

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Shipping to a Military APO or FPO Address?

We are happy to ship to a US Military location. All such orders all ship via the USPS (United States Postal Service). To send your order to an APO, FPO, or DPO address, just follow the simple steps below:

  1. Add the items you want to your shopping cart, as usual.
  2. When checking out:
    1. for Country, select United States
    2. for State, select Armed Forces XXX
    3. for City, enter APO, FPO or DPO.

Please note, we cannot estimate shipping times for APO, FPO, or DPO delivery because the US Military handles delivery once these packages arrive at the designated address.


 

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To Our Canadian Friends

We are happy to ship to Canada and do so frequently. Here's what you need to know:
  • The Keyless Locks Store is an official importer/exporter to Canada. This means our customers' orders qualify for the lowest possible customs fees. We also calculate all customs fees, duties, taxes and shipping charges and show you the total during Checkout. Why is this good for you? When you buy from us...
    • You will know exactly how much the charges will be before you place your order.
    • Your brokerage fees will be reduced by up to 80%.
    • There will be no additional charges upon delivery.
    • You'll get your order faster.
       
  • What are our Canadian customers are saying about this service?
    • I wanted to let you know that your new hassle-free method of shipping via UPS here to Canada worked perfectly. The order arrived on my doorstep yesterday afternoon, no questions, comments or anything else about customs or shipping.
      Regards,
      Doug P

       
  • If you have a credit card from a non-US bank, your card may be rejected if your address can't be verified. If this happens to you, please consider setting up a free PayPal account -- it only takes a few minutes and can be used instantly. Just go to www.PayPal.com to apply. Or, as an alternative, you may also choose to pay by Check/Money Order/Bank Wire Transfer.
     
  • Orders shipped outside the USA that are over $750 USD must be shipped with a shipping carrier that provides a service called Signature Required for Delivery. As this service is generally a little more expensive, please consider placing several orders, each totaling less than $750 USD and each shipped separately if you want to avoid these charges.

 

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To Our Friends Around the World

We are also happy to ship to many international destinations outside of the USA and do so regularly, but there are a few more things which apply in addition to the bullet items above about shipping to Canada:

  • In order for us to ship an international order, it must be covered under PayPal's Seller Protection Plan. All orders that are paid with a PayPal account are automatically covered by PayPal's Seller Protection Plan. Most orders paid with a credit card are also covered.
  • However, occasionally an order that is paid with a credit card is not covered. This may happen if you try to use a different shipping address on PayPal when you pay for your order, so be sure that the one you used when you created an account with us is the same one that shows in PayPal on the final payment screen.
  • If your order is not covered under PayPal's Seller Protection Plan, we may need to refund your credit card payment and send you an invoice via PayPal and ask that you pay with a PayPal account. Free PayPal accounts are quick and easy to set up and can be used instantly. Go to www.PayPal.com to apply.