Returns & Refunds (RMAs)

We want you to be 100% happy with everything you order from us. That's why we have a 30-Day 100% Customer Satisfaction Guarantee. This guarantee is in addition to the Manufacturer's Warranty (which covers defects) and it is available on just about every product we sell.

So, if there is nothing wrong with something you purchased, (you just changed your mind for any reason at all), you may return and get a refund as long as:

• You request an RMA # online within 30-days from the date of purchase (required for all returns)
• You send it back to us in "like-new" condition in its original packaging within 2 weeks of when you requested it and were issued an RMA # and send us a copy of your return tracking #
• You have not installed, altered, or used the item(s) you are returning and there are no missing or damaged components.
• Your item(s) was not marked as Non-Returnable (e.g., custom orders, services, closeouts, clearance, special orders, special discounts, bargain bins, all sales final, etc.) Note: Non-Returnable items are usually still covered under the Manufacturer's Warranty unless specifically marked otherwise.
• Your order was not shipped to a destination outside of the Continental US or Canada.
• Note: refunds are only issued for returned items, not services such as ShipToday, Key Alike, Signature Required for Delivery, etc.

If you decide to return an item, please note that you are responsible for all shipping costs to get the item(s) back to us. In addition, any free shipping offers you have are automatically voided on returned orders. This means the original shipping charges will be deducted from your refund.

When an item is returned, it is sent back to the manufacturer where it is carefully inspected and bench-tested to ensure it is working properly and is in perfect condition before it is put back into inventory and sold as new. The manufacturer charges a 15% restocking fee to cover their time and labor to do this. A restocking fee is a good indication of the quality of the items you are purchasing. If you are buying from a merchant who does NOT charge a restocking fee, you should ask them what they do with their returned items.

Every customer is informed of this policy during the Checkout process and must agree to it or their order can't be submitted. This is also printed on email order confirmations, packing slips, and invoices. If you send an item back to us without a valid RMA#, to the wrong destination, or after the return period has expired, your shipment will be refused and returned to you at your expense.

Once your returned items are received and inspected, the manufacturer will instruct us to issue a credit back to you. This process takes time, so please allow up to 8 weeks after we receive your returned item(s) for this process to complete. We will send you an email notification when your refund has been issued. All funds must be credited back to the credit card used to make the purchase or the person who paid by check, money order, etc. 

Now that you know how it works, requesting an RMA is quick and easy:

1. Sign in to your account.
2. Click on My Account  (top right corner).
3. Find your order in the list.
4. If it is returnable, click Return Items on this Order.
5. Answer a few questions (such as which item you want to return, how many, and why).
6. Right after you press submit, you'll get an email with instructions. Usually, this email will also include an RMA # and a return mailing address. However, some suppliers want to assign their own RMA#, so it may take  1-5 extra days before we can send you your RMA#. Please be patient. You have already met the 30-day deadline to return, so you will be fine. 
7. IMPORTANT:  Do NOT send your item(s) to the return address on the original box that was sent to you! That is our company headquarters. We do not have a Returns Department there. Instead, please send it to the return address indicated in the email you will receive from us with your RMA #. Otherwise, you will incur additional charges to have your items forwarded to our Returns Department and your refund will be delayed.
8. Pack and ship your items carefully, following the instructions in the email.
9. Be sure to ship them back to us within 2 weeks of the date of receiving your RMA # and return address.