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* FAQs *

For details on how to install, how to measure, and how to change the combination of these keyless entry locks, click on one of the links below.

  1. Our most commonly asked questions:
    1. What is the difference between a deadbolt lock and a latchbolt lock?
    2. How do I measure the back set?
    3. How do I tell if I need a right-handed or left-handed lever handle?
    4. How do I install these locks?
    5. How do I change the code?
       
  2. Questions about lock options, features, or appearance:
    1. How do I tell if I need a right-handed or left-handed lever handle?
    2. What is the difference between a spring latchbolt and a magnetic latchbolt?
    3. What finishes are available?
    4. Can I order an oversized knob?
    5. What is a push/pull handle?
    6. What is a Key Override?
    7. What type of key cylinders are used?
    8. Are all these locks weatherproof?
    9. I need a lock that will hold up near the ocean. Do you carry any that are marine-grade?
    10. Do you have any keyless locks in which multiple combinations can be used at the same time?
    11. What is the difference between a deadbolt lock and a latchbolt lock?
    12. Is there any discount for buying multiple locks?
       
  3. Questions about secret code (combination):
    1. What is the Initial Secret Code?
    2. How do I change the secret code?
    3. Does it matter in what order I enter the combination?
    4. Why would I order extra tumblers?
    5. Tips on selecting a secure secret code.
       
  4. Questions about how these locks work:
    1. Can these locks have more than one combination at a time?
    2. Do you have a lock that will lock every time the door is closed?
    3. Can these locks be locked as well as unlocked from the outside?
    4. Do you have a lock that can be installed on an interior pocket door?
    5. What can my combination be? And how many combinations are there?
    6. How do I change the code?
    7. With the key override option, is this lock pickable or bumpable?
       
  5. Questions about installing these locks:
    1. How do I install these locks?
    2. How do I measure the backset?
    3. How do I remove a stripped screw?
    4. Would I need a professional to install any of these locks?
    5. The instructions call for a 22mm hole, but I can't find a 22mm drill bit in a store.
    6. Is this a complete door set with all the components I will need?
    7. I have installed my lock, but it doesn ' t seem to be locking correctly.
      What's wrong and how can I fix?

       
  6. Questions about shipping and delivery times:
    1. How long will shipping take?
       
  7. Other Questions
    1. Are any of your locks ADA (American Disability Act) compliant?

If you don't see your question above, don't worry. Just click here to send us an email . We'll get back to you as soon as possible, usually within 1 business day.

Answers to FAQs


  • What is the difference between deadbolt locks and latchbolt locks?
    1. It's pretty simple, really, once you know the following:
       
      • Deadbolts must be locked manually. Our keypad deadbolt locks work just like the common keyed deadbolts locks you are used to — the lock's bolt stays unlatched and unlocked (retracted) until you turn and lock it. You can do this on either the inside or the outside.
         
      • Latchbolts lock automatically. Our keypad latchbolt locks work differently — they latch and lock automatically every time you close your door, just like an interior door in a house. Their latchbolts are normally extended, so when you close your door, the latchbolt hits the strike in the frame around your door and is pushed into the lock until your door is closed and the latchbolt lines up with the hole in the strike plate. At that point, the spring inside the lock pushed the latchbolt out again so that it latches and locks automatically.

        Some of our latchbolt locks ALWAYS lock when closed and others have either a passage feature (also called hold back feature or classroom mode) that prevents them from locking. If you plan to go in and out frequently (to unload groceries, say), this can be quite handy!
  • How do I measure the backset? The backset is the distance from the edge of the door where the lock engages with the door frame to the point in the lock mechanism where the spindle, sometimes referred to as a tailpiece, goes through the lock. (The spindle is the piece of metal that connects the knobs, levers or thumb turns on either side of the lock so that when they are turned the lock opens or closes.) To measure the back set, you only need to make 1 simple measurement. See the diagram below.

    How to measure your backset.
  • How do I tell if I need a right or left handed lever handle? When standing outside of your door, if the hinges are on the LEFT side, you have a LEFT HANDED lock and you will need the LEFT HAND option for lever handles and 1100 Series locks.

    The opposite is true for a RIGHT hand lock. When standing outside of your door, if the hinges are on the RIGHT side, you have a RIGHT HANDED lock and will need the RIGHT HAND option for lever handles and 1000Series locks.

    For interior doors, the outside is the side where you enter the combination. KEL-RightvsLeft-Handedness
  • How do I install these locks? It is very easy. You can probably do this yourself. Click here to view.
     
  • What is the difference between a spring latchbolt and a magnetic latchbolt?
    • Spring Latchbolt Lockey Spring Latchbolt

      This is a dead-locking spring latch bolt. This means it has a dead latch mechanism, called a plunger, which slides in and out along its top side. When the door is closed, the strike plate presses in the plunger and prevents the latchbolt from opening independently of the handle. When properly installed, dead-locking latchbolts cannot be opened by sliding a credit card between the door and the door frame.

      Spring latchbolts are normally extended when the door is ajar. As the door is closed, they come into contact with the strike plate. This pushes the spring latchbolt into a retracted position until the door lines up with the hole in the strike plate. Spring latchbolts can take quite a beating on heavy gates or doors that are slammed shut.

       

      Lockey Spring Latchbolt Dimensions

             Height of Face Plate:      2-1/4 in
      Width of Face Plate: 1 in
      Length of Spring Latchbolt: 4 in
      Diameter of Spring Latchbolt: 3/4 in
      Protrusion: 1/2 in
     
    • Magnetic Latchbolt

      A magnetic latchbolt has a small but quite strong magnet in the extended end of the latchbolt and another one in the special strike plate that comes with it. This type of latchbolt is normally retracted inside the lock until the door is closed and the latchbolt is lined up with the strike plate in the door frame. When everything lines up, the attraction between the two magnets pulls the latch bolt out of the door and into the strike plate box which latches and locks the door.

      Lockey Magnetic Latchbolt

      This type of latchbolt will hold up much better than a spring latchbolt on heavy doors and gates and in high traffic areas because it is retracted and is not hit each time the door is closed. The magnetic bolt is also a bit stronger than a spring latchbolt because it is a little longer and does not have a diagonally cut face. Instead, it is shaped more like a deadbolt.

      Lockey Magnetic Latchbolt with Strike Plate Kit

      Magnetic latchbolts are only available on the Lockey 1150 and 1600 Heavy-Duty Locks.

       

      Lockey Magnetic Latchbolt Dimensions

             Height of Face Plate:      2-3/8 in
      Width of Face Plate: 1 in
      Total Length (when extended): 4 in
      Diameter of Magnetic Latchbolt: 3/4 in
      Protrusion: 5/8 in
  • How do I change the code? The code can be easily changed in just a few minutes. All you need is a phillips head screwdriver and a regular pair of tweezers which are provided with your order.

    Failure to follow the instructions could result in damage to your lock
    so please read carefully.



    Hold the outside body in the horizontal position.
    Remove the 4 red screws. Carefully remove the plate, as there are many springs attached to it.

     

    You must press in the C button from underneath until you have completed the code change, as it is impossible to lift out or insert the code tumblers if you don't. Forcing them will damage the lock.



    There are blue tumblers (non-code) and red tumblers (code). Your code is made up from the red tumblers always prefixed by C to clear.
    Never remove the C tumbler.

    While continuing to press in the C button, using the tweezers provided, lift out the code / non code tumblers you wish to change.

    When you re-insert the code/non code tumblers for your new code you must continue to press in the C button.

     

    While pressing in the C button make sure that the colored top end of
    the tumbler is facing upwards. Match the shape of the tumbler to the exact cut insert of the body.



    Cut Example:
    The code is made up of the numbers which have the red tumblers inserted next to, this shows C2469X.

    Remember the red tumblers are the code and the blue tumblers are non-code.

     

     

     







    Using the tumblers provided you can change your code from a
    3 digit number up to a 7 digit number, always prefixed by C to clear.
    To increase, remove the blue and add the red.
    To decrease, remove the red and add the blue.

    If you insert a tumbler in the wrong position, press in the C button and lift the tumbler out.
     



    When you have completed changing your code, release the C button and replace the plate carefully. Always test your new code before installing/re-installing your lock to the door.

  • What finishes are available?
    The finish on the exterior and interior sections of the lock are the same for all models except for the Lockey M213 Lock (which only comes in Satin Chrome on the inside). Finishes are subject to availability.
     
    All our locks are constructed of high-quality, alloyed steel, stainless steel, or brass component
    (click to enlarge) .
  • Can I order an oversized knob? Yes! An oversized knob slips over the existing outside knob of your 2000 series lock. It will be located on the same side of your lock as the push buttons.

    The following options are available:

      1. Standard size. Available in all finishes. It is approximately 1-3/8 in. in diameter and 11/16 in. deep. The 3000 series comes with a bigger knob than 2000 series.
      2. Oversized. Available in all finishes except red and white. The oversized knob is 1-3/4 inches in diameter by 1-1/4 inches deep.
      3. Oversized with a key override.
  • What is a " push/pull " handle?
    The push/pull door handle is a wide flat piece of polished metal which provides a convenient place to grab onto to open the door. The push/pull door handle may be mounted as shown or "pointing" down. Push/pull handles are available for 2000 and 3000 series locks.
     
  • Why would I order extra tumblers? You would buy extra tumblers if you require secret codes less than 4 or greater than 5 characters. Each lock comes with a different amount of tumblers. Please refer to the product page for specifics on the lock you're interested in.
     
  • Are all these locks weatherproof? All Lockey mechanical locks are completely weatherproof and can withstand all types of weather. They are used by all over the world by our customers from Alaska to New Zealand and even on military bunkers in the Middle East. Some locks that have batteries are considered weather-resistant if installed properly with the rubber trim plate. However, please note that batteries typically don't work well in the cold, so during periods of cold weather, you might need to use the metal key to open the lock. Also, you might want to consider using a lock cover such as the one shown below. These can do a fairly good job of protecting the exposed parts such as the keypad and/or the battery compartment:
    Lock Cover
    Lock Cover
     
  • I need a lock that will hold up near the ocean. Do you carry any that are marine-grade? Yes, most of Lockey's mechanical locks can be ordered in a marine-grade finish which is coated with Teflon™ to resist saltwater corrosion and the effects of blowing wind and sand.  The insides and outside bodies for these locks are made of a zinc diecast, which doesn’t rust. The inside parts are brass, stainless, Teflon-coated, and zinc diecast. For the spring latches, parts of these are stainless. For the hookbolts and slidebar locks, the surface-mounted bolts are steel.   Lockey states that if customers use the rubber trim plates included with each lock to create a seal, they usually will not have issues with the internal parts of the lock.
     
  •  How long will a Lockey marine-grade lock last if it is exposed to salt in the air, but not directly to seawater?  It is difficult to say for sure--it depends on how much salt and how long the exposure.  However, Lockey tells us that their experience has been that their marine-grade products will last 10, 15, 20, even 25 years in saltwater environments like beachfront gates, provided that they are cared for properly.  They will need to be cleaned and maintained like all products in/around salt water because salt is so corrosive. If left unchecked it can and will ruin just about everything and Lockey locks are no exception. However, Lockey locks with a marine-grade finish will last longer and hold up better than those without a marine-grade finish. To maintain your lock properly, just lubricate it with Super Lube and wash any exposed metal parts with clean water on a regular basis. 
     
  • Can these locks have more than one combination at a time? No, only one combination can be used at a time. However, on some of our models, you can purchase a key override to allow access without the combination and you can also change the combination as often as you wish in only a matter of minutes.
     
  • Does it matter what order I enter the combination in? No, you can enter the combination in any order except that you must first press " C " for clear. This will clear all the tumblers in the lock from previous attempts.
     
  • With the key override option, is this lock pickable or bumpable? All locks with a key are subject to lock picking and bumping. However, you do need a key to bump a lock. Since we carefully control these, it is much harder to do.
     
  • Do you have a lock that will lock every time the door is closed? Yes! The lock you are looking for our Latchbolt Locks.

    This is a deadlocking spring latch. Each and every time the door is closed, it locks. In order to get into the door, the combination must be entered. To get out of the door, simply turn the knob or lever and exit.
     
  • Do you have any keyless locks in which multiple combinations can be used at the same time? No. Only one combination per lock can be used at a time.

    However, on some of our locks, you can purchase a key override to allow access without the combination and you can also change the combination as often as you wish in only a matter of minutes.
     
  • The instructions call for a 22mm hole, but I can't find a 22mm drill bit in a store. Help! No problem. 22mm is equivalent to 1 " bore. The deadbolt needs a 1 " bore.
     
  • Is there any discount for buying multiple locks? Yes! When you buy more than one lock you may automatically qualify for a discount. The exact amount will be shown beside the Add to Cart button for each product.
     
  • Would I need a professional to install any of these locks? In most cases, you can easily do this yourself depending on your door setup. All locks come with step-by-step Installation Instructions which are very easy to follow.
     
  • How do I remove a stripped screw? As long as you followed the installation directions in each box and use the right size screwdriver, you probably won't have to a stripped screw. But just in case you did not, and you stripped a screw, here is a good little video that shows easy it is to extract the screw you stripped:

    Remove Stripped Screw

    Of course, you won't be able to use the screw you just extracted, but don't worry, give us a call and we'll send you a new one (easiest) or go to your local hardware store and ask for one that is like the one you extracted (fastest).
     
  • Can these locks be locked as well as unlocked from the outside? Yes, our locks can be locked and unlocked from the inside or the outside. Please refer to the product page for specifics on the lock you're interested in.
     
  • Do you have a lock that can be installed on an interior pocket door or sliding glass door? Yes, we have several locks for these applications. Click here to view Sliding/Pocket Door Locks or Surface-Mount Locks.
     
  • Are any of your locks ADA (American Disability Act) compliant? Yes, the 2835, 2835DC 2985, 2985DC, 1150, 1150DC are all ADA compliant as long as you mount them at the right height for wheelchair access.
     
  • How long will shipping take? Please click here to view our shipping policies and maps that show times-in-transit.
     
  • What is a Key Override? A key override on your lock lets you lock or unlock it in two different ways: either with a key or a combination. This is great if you have multiple locks with different combinations and you want, say, a maintenance person to be able to open them without knowing the combination. Here are some things to note about key overrides:
    • Key override voids the Lifetime Warranty.
       
    • Key overrides are available on most 2000 Series locks and come in all finishes except red and white.
      Key Override for  2000 Series Locks

      Key Override Option
      shown on 2000 Series Lock

      Pricing is extra and is added to the cost of your lock at the time you place an order
       
    • If you order more than one lock with the key override option, you can choose to have them keyed alike or differently.
       
    • If you lose the keys, just contact us for a replacement.
       
    • Locks with key overrides are installed exactly the same way as regular locks.
  • What type of key cylinders are used? All mechanical (no batteries, non-electrical) locks use Ilco brand cylinders. Electronic deadbolt locks use Kwickset brand cylinders. Electronic latchbolt locks use Schlage brand cylinders.
     
  • Is this a complete door set with all the components I will need? Yes, all locks come complete with everything you need, including instructions on installation, changing the combination, operating the lock, etc. You won't need to buy anything else to make your door close and lock properly.

    Standard Package
    Standard Package
    (click to enlarge)

     
  • What is an Initial Secret Code? What can my combination be? And how many combinations are there? The initial secret code is the random factory set code that the lock comes with. For a nominal charge, you may choose a code for your lock which we will set for you at the warehouse before shipping the lock to you. You must enter the code you wish in the special notes section when you check out.

    The code can be as many or as few numbers/letters of the keypad as you want. The code is made up of the digits 0-9 and, depending upon the lock, the letters A, B, X, Y or Z. See the list below. The lock can only have one combination at a time. This data applies to both single-sided and double-sided keypad locks.
     

    Number of Different Code Combinations

    (for Lockey Mechanical Locks only)

    Lock # of Digits
    in Code
    Can Digits
    Repeat?
    Total Possible
    Combinations
    Key Safe 0-9, A, B No 4095
    1150 & 1160 0-9, A, B No 4095
    1150DC & 1160DC 0-9, A, B No 4095
    115P & 160P 0-9, A, B No 4095
    2200 0-9, X, Y, Z No 8191
    2210 0-9, X, Y, Z No 8191
    2210DC 0-9, X, Y, Z No 8191
    2230 0-9, X, Y, Z No 8191
    2230DC 0-9, X, Y, Z No 8191
    2500 0-9, X, Y, Z No 8191
    2835 0-9, X, Z No 4095
    2835DC 0-9, X, Z No 4095
    285P 0-9, X, Z No 4095
    3210 0-9, X, Y, Z No 8191
    3210DC 0-9, X, Y, Z No 8191
    310P 0-9, X, Y, Z No 8191
    3230 0-9, X, Y, Z No 8191
    3230DC 0-9, X, Y, Z No 8191
    C-Series 0-9, A, B No 4095
    M-Series 0-9, A, B No 4095

If you did not find an answer to your question above, please click here to send us an email. We'll get back to you as soon as possible, usually within 1 business day.