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FAQs

For details on how to install, how to measure, and how to change the combination of these keyless entry locks, click on one of the links below.

  1. Our most commonly asked questions:
    1. What is the difference between a deadbolt lock and a latchbolt lock?
    2. How do I measure the backset?
    3. How do I tell if I need a right-handed or left-handed lever handle?
    4. How do I install these locks?
    5. How do I change the code?
       
  2. Questions about lock options, features, or appearance:
    1. How do I tell if I need a right-handed or left-handed lever handle?
    2. What finishes are available?
    3. Can I order an oversized knob?
    4. What is a push/pull handle?
    5. What is a Key Override?
    6. What type of key cylinders are used?
    7. Are all these locks weatherproof?
    8. I need a lock that will hold up near the ocean. Do you carry any that are marine-grade?
    9. Do you have any keyless locks in which multiple combinations can be used at the same time?
    10. What is the difference between a deadbolt lock and a latchbolt lock?
    11. Is there any discount for buying multiple locks?
       
  3. Questions about secret code (combination):
    1. What is the Initial Secret Code?
    2. How do I change the secret code?
    3. Does it matter in what order I enter the combination?
    4. Why would I order extra tumblers?
    5. Tips on selecting a secure secret code.
       
  4. Questions about how these locks work:
    1. Can these locks have more than one combination at a time?
    2. Do you have a lock that will lock every time the door is closed?
    3. Can these locks be locked as well as unlocked from the outside?
    4. Do you have a lock that can be installed on an interior pocket door?
    5. What can my combination be? And how many combinations are there?
    6. How do I change the code?
    7. With the key override option, is this lock pickable or bumpable?
       
  5. Questions about installing these locks:
    1. How do I install these locks?
    2. How do I measure the backset?
    3. How do I remove a stripped screw?
    4. Would I need a professional to install any of these locks?
    5. The instructions call for a 22mm hole, but I can't find a 22mm drill bit in a store.
    6. Is this a complete door set with all the components I will need?
    7. I have installed my lock, but it doesn' t seem to be locking correctly.
      What's wrong and how can I fix it?

       
  6. Questions about shipping and delivery times:
    1. How long will shipping take?
       
  7. Other Questions
    1. Are any of your locks ADA (American Disability Act) compliant?

We'd love to answer any questions you have. However, we are being flooded with spam emails! So instead of filling out a form, please just give us a call. We'll be happy to help you over the phone. It usually works out better that way since there are many details to cover to make sure we recommend the right product for your specific situation. Thanks!

Answers to FAQs


  • What is the difference between a deadbolt lock and a latchbolt lock?
    1. It's pretty simple, really, once you know the following:
       
      • Deadbolts must be locked manually. Our keypad deadbolt locks work just like the common keyed deadbolts locks you are used to — the lock's bolt stays unlatched and unlocked (retracted) until you turn and lock it. You can do this on either the inside or the outside.
         
      • Latchbolts lock automatically. Our keypad latchbolt locks work differently — they latch and lock automatically every time you close your door, just like an interior door in a house. Their latchbolts are normally extended, so when you close your door, the latchbolt hits the strike in the frame around your door and is pushed into the lock until your door is closed and the latchbolt lines up with the hole in the strike plate. At that point, the spring inside the lock pushed the latchbolt out again so that it latches and locks automatically.

        Some of our latchbolt locks ALWAYS lock when closed and others have either a passage feature (also called holdback feature or classroom mode) that prevents them from locking. If you plan to go in and out frequently (to unload groceries, say), this can be quite handy!
         
  • How do I measure the backset? The backset is the distance from the edge of the door where the lock engages with the door frame to the point in the lock mechanism where the spindle, sometimes referred to as a tailpiece, goes through the lock. (The spindle is the piece of metal that connects the knobs, levers or thumb turns on either side of the lock so that when they are turned the lock opens or closes.) To measure the backset, you only need to make 1 simple measurement. See the diagram below.

    How to measure your backset.
  • How do I tell if I need a right or left-handed lever handle? When standing outside of your door, if the hinges are on the LEFT side, you have a LEFT-HANDED lock and you will need the LEFT-HAND option for lever handles and 1100 Series locks.

    The opposite is true for a RIGHT-hand lock. When standing outside of your door, if the hinges are on the RIGHT side, you have a RIGHT-HANDED lock and will need the RIGHT-HAND option for lever handles and 1000Series locks.

    For interior doors, the outside is the side where you enter the combination. KEL-RightvsLeft-Handedness
  • How do I install these locks? It is very easy. You can probably do this yourself. Click here to view.
     
  • What is a dead-locking spring latchbolt ?
    • Dead-locking Spring Latchbolt Lockey Spring Latchbolt

      This is a dead-locking spring latch bolt. This means it has a dead latch mechanism, called a plunger, which slides in and out along its top side. When the door is closed, the strike plate presses in the plunger and prevents the latchbolt from opening independently of the handle. When properly installed, dead-locking latchbolts cannot be opened by sliding a credit card between the door and the door frame.

      Spring latchbolts are normally extended when the door is ajar. As the door is closed, they come into contact with the strike plate. This pushes the spring latchbolt into a retracted position until the door lines up with the hole in the strike plate. Spring latchbolts can take quite a beating on heavy gates or doors that are slammed shut.

       

      Lockey Spring Latchbolt Dimensions

             Height of Face Plate:      2-1/4 in
      Width of Face Plate: 1 in
      Length of Spring Latchbolt: 4 in
      Diameter of Spring Latchbolt: 3/4 in
      Protrusion: 1/2 in
     
  • How do I change the code? The code can be easily changed in just a few minutes. All you need is a Philips head screwdriver and a regular pair of tweezers that are provided with your order.

    Failure to follow the instructions could result in damage to your lock
    so please read carefully.



    Hold the outside body in the horizontal position.
    Remove the 4 red screws. Carefully remove the plate, as there are many springs attached to it.

     

    You must press in the C button from underneath until you have completed the code change, as it is impossible to lift out or insert the code tumblers if you don't. Forcing them will damage the lock.



    There are blue tumblers (non-code) and red tumblers (code). Your code is made from the red tumblers always prefixed by C to clear.
    Never remove the C tumbler.

    While continuing to press in the C button, using the tweezers provided, lift out the code / non-code tumblers you wish to change.

    When you re-insert the code/non-code tumblers for your new code you must continue to press in the C button.

     

    While pressing in the C button make sure that the colored top end of
    the tumbler is facing upwards. Match the shape of the tumbler to the exact cut insert of the body.



    Cut Example:
    The code is made up of the numbers which have the red tumblers inserted next to, this shows C2469X.

    Remember the red tumblers are the code and the blue tumblers are non-code.

     

     

     







    Using the tumblers provided you can change your code from a
    3 digit number up to a 7 digit number, always prefixed by C to clear.
    To increase, remove the blue and add the red.
    To decrease, remove the red and add the blue.

    If you insert a tumbler in the wrong position, press in the C button and lift the tumbler out.
     



    When you have completed changing your code, release the C button and replace the plate carefully. Always test your new code before installing/re-installing your lock to the door.

  • What finishes are available?
    The finish on the exterior and interior sections of the lock is the same for all models except for the Lockey M213 Lock (which only comes in Satin Chrome on the inside). Finishes are subject to availability.
     
    All our locks are constructed of high-quality, alloyed steel, stainless steel, or brass component
    (click to enlarge) .
  • Can I order an oversized knob? Yes! An oversized knob slips over the existing outside knob of your 2000 series lock. It will be located on the same side of your lock as the pushbuttons.

    The following options are available:

    1. Standard size. Available in all finishes. It is approximately 1-3/8 in. in diameter and 11/16 in. deep. The 3000 series comes with a bigger knob than 2000 series.
    2. Oversized. Available in all finishes except red and white. The oversized knob is 1-3/4 inches in diameter by 1-1/4 inches deep.
    3. Oversized with a key override.

  • What is a " push/pull " handle?

    The push/pull door handle is a wide, flat piece of polished metal that provides a convenient place to grab onto to open the door.

    The push/pull door handle may be mounted as shown or "pointing" down.

    Push/pull handles are available for 2000 and 3000 series locks.

  • Why would I order extra tumblers? You would buy extra tumblers if you want to have a secret code that is less than 4 or greater than 5 long. Lock models come with a different amount of tumblers. Please refer to the product page for specifics on the lock you're interested in.
     
  • Are all these locks weatherproof? Yes, all Lockey mechanical locks are completely weatherproof and can withstand all types of weather. They are used all over the world by our customers from Alaska to New Zealand, even on military bunkers in the Middle East. Some locks that have batteries are considered weather-resistant if installed properly with the rubber trim plate. However, please note that batteries Lock Covertypically don't work as well in the cold, so during periods of low temperatures, you might need to use the metal key to open the lock.

    Also, you might want to consider using a lock cover such as the one shown. These can do a fairly good job of protecting the exposed parts such as the keypad and/or the battery compartment:
    Lock Cover

     
  • Can these locks have more than one combination at a time? No, all Lockey mechanical locks can have one combination at a time. However, on some of our models (the Lockey 2000 Series, for example), you can purchase a key override to allow access without the combination. You can also change the combination as often as you wish in only a matter of minutes.
     
  • Does it matter what order I enter the combination in? No, on all Lockey mechanical locks you can enter the combination in any order except that you must first press " C " for clear. This will reset the tumblers in the lock to the starting position.
     
  • With the key override option, is this lock pickable or bumpable?  All locks that have a key are subject to lock picking and bumping. However, you need to have a key to bump a lock. Since we carefully control these, it is less likely to happen.
     
  • Do you have a lock that will lock every time the door is closed? Yes! The lock you are looking for is called a Latchbolt Lock. These have a deadlocking spring latch, so each and every time the door is closed, it locks. In order to open the door on the side with the keypad, a valid combination must be entered. To get out of the door on the side without a keypad, simply turn the knob or lever to retract the bolt and exit.
     
  • Do you have any keyless locks in which multiple combinations can be used at the same time? Yes, although all Lockey mechanical locks have only one combination at a time, all our battery-operated locks can have multiple combinations. Also, for some of our locks, you can purchase a key override to allow access without the combination and you can also change the combination as often as you wish in only a matter of minutes.
     
  • The instructions call for a 22mm hole, but I can't find a 22mm drill bit in a store. Help! No problem. 22mm is equivalent to 1 " bore. The deadbolt needs a 1 " bore. You can easily find out other conversion values on Google. Just type in or say "Convert 35 mm to inches, for exampe, and you will see the results instantly.

     
  • Would I need a professional to install any of these locks? Most of our products are considered D.I.Y., so you can easily do these pn your own. It is usually just like putting a door knob on a door.  All locks come with step-by-step Installation Instructions which are easy to follow. And of course, you can call us for free tech support if needed.
     
  • How do I remove a stripped screw? As long as you followed the installation directions in each box and use the right size screwdriver, you probably won't have a stripped screw. But just in case you stripped a screw, here is a good little video that shows easy it is to extract the screw you stripped:

    Remove Stripped Screw

    Of course, you won't be able to use the screw you just extracted, but don't worry, give us a call and we'll send you a new one (easiest) or go to your local hardware store and ask for one that is like the one you extracted (fastest).
     
  • Can these locks be locked as well as unlocked from the outside? Yes, our locks can be locked and unlocked from either the inside or the outside. Please refer to the product page for specifics on the lock you're interested in.
     
  • Do you have a lock that can be installed on an interior pocket door or sliding glass door? Yes, we have several locks for these applications. Click here to view Sliding/Pocket Door Locks or Surface-Mount Locks.
     
  • Are any of your locks ADA (American Disability Act) compliant? Yes, all our lever-handle locks (such as the Lockey 1150, 115P,  2835, and the 285P, for example) are all ADA compliant provided you install them within the height ADA requirements.
     
  • How long will shipping take? Please click here to view our shipping policies and maps that show times-in-transit.
     
  • What is a Built-in Key Override? All key overrides give you an alternate way unlock a Lockey mechanical keypad lock: ie, either with a key or a combination. This is great if you have multiple locks with different combinations and you want, say, a maintenance person to be able to open them without knowing the combination. Here are some things to note about key overrides:
    • Built-in key override locks do not have the same Lifetime Warranty as non-key override locks.
       
    • Built-in key overrides are available on most 2000 Series locks and come in all finishes except white.
      Key Override for  2000 Series Locks

      Built-in Key Override
      shown on the Lockey 2000 Series Lock

       They usually cost a little more.
       
    • If you order more than one lock with the key override option, you can choose to have them keyed alike or differently.
       
    • If you lose the keys, contact us for a replacement.
       
    • Locks with key overrides are installed exactly the same way as regular locks.
  • What type of key cylinders are used? All mechanical (no batteries, non-electrical) locks use Ilco brand cylinders. Electronic deadbolt locks use Kwikset brand cylinders. Electronic latchbolt locks use Schlage brand cylinders.
     
  • Will you send me all the parts I need? Yes, all locks come complete with everything you need, including instructions on installation, changing the combination, operating the lock, etc. You won't need to buy anything else to make your door close and lock properly unless you have a custom or unusual door.

    Standard Package
    Standard Package
    (click to enlarge)

     
  • What is an Initial Secret Code? All locks come with a random factory-set code. In each box, you will find a small slip of paper that shows you want the initial code is. However, you can also just look at the backside of the keypad to determine the code.
     
  • What can my combination be? And how many combinations are there? The initial secret code is the random factory-set code that the lock comes with. For a nominal charge, you may choose a code for your lock which we will set for you at the warehouse before shipping the lock to you. You must enter the code you wish in the special notes section when you check out.

    The code can be as many or as few numbers/letters of the keypad as you want. The code is made up of the digits 0-9 and, depending upon the lock, the letters A, B, X, Y or Z. See the list below. The lock can only have one combination at a time.
     

    Possible Lock Combinations 

    Lock Digits You
    Can Use
    Can Digits
    Repeat?
    Total Possible
    Combinations
    1150,1150DC,115P 0-9, A, B No 4095
    1600,1600DC,160P 0-9, A, B No 4095
    2200 0-9, X, Y, Z No 8191
    2210,2210DC 0-9, X, Y, Z No 8191
    2500 0-9, X, Y, Z No 8191
    2230,2230DC 0-9, X, Y, Z No 8191
    2830,2830DC 0-9, X, Y, Z No 8191
    285-P 0-9, X, Y, Z No 8191
    2835,2835DC 0-9, X, Y, Z No 8191
    2900,2900DC 0-9, X, Y, Z No 8191
    2930,2930DC 0-9, X, Y, Z No 8191
    2950,2950DC 0-9, X, Y, Z No 8191
    2985,2985DC 0-9, X, Y, Z No 8191
    310P 0-9, X, Y, Z No 8191
    3210,3210DC 0-9, X, Y, Z No 8191
    3830,3830DC 0-9, X, Y, Z No 8191
    KEYSAFEBOX 0-9, A, B No 4095
    LLKZ 0-9 No 5040
    M210,M210DC 0-9, A, B No 4095
    M220 0-9, A, B No 4095

If you did not find an answer to your question above, please click here to send us an email. We'll get back to you as soon as possible, usually within 1 business day.